Support & Contact
Please do not hesitate to reach out to us for any questions regarding the game, either before or after purchase. Feel free to send us an e-mail at support@planitcommander.com. We look forward to hearing from you!
Frequently Asked Questions
About the Game
Where can the game be played? 
The current edition of Plan-It Commander is designed to be played online, on a personal computer. 
Who can play the game?
While Plan-It Commander was designed and tested for children aged 8-12, children slightly younger or older than the specified age bracket may enjoy the game as well. It is known that children are unique in the timing and rate in which they develop their executive functions, therefore it is very possible that children outside the target focus may also benefit from playing Plan-It Commander and vice versa. 
How often does my child need to play in order to see results? When can I expect to observe behavioural changes in my child?
Based on the results of a randomized control trial, we recommend that children play Plan-It Commander 3 times per week, for approximately 30 minutes per session, limiting play to a maximum of 65 minutes per session. While every child’s progression will be different, behavioural changes may be observed within 10 weeks of play, and sustained even 10 weeks after. 
Purchase Orders & Account Details
What happens after I purchase Plan-It Commander? Why do you need my e-mail or phone number? 
In order to provide access to the online game, we will send you an e-mail with your account details, including your login name and password within 24 hours of your purchase. At this point, the game can be played anywhere at anytime. You can rest assured that your contact details will be safe with us, and only be used to communicate your account information. We will treat your information confidentially and will not share it with third parties.
What do I do when I've forgotten my password?
We can change your password in case you've forgotten it. Send an email to support@planitcommander.com and we will send you a new password as soon as possible.
Technical Requirements
What requirements must my computer meet in order to play the game?
Your computer needs the following minimum requirements to be able to play Plan-It Commander:

- Operating system: Windows XP / Windows Vista / Windows 7/Windows 10
- Processor: Dual Core 2.0GHz or equivalent processor
- Memory: 1 GB RAM (Windows XP) or 2 GB RAM (Windows Vista / Windows 7)
- Flash Player: 11.3
- Video card: DirectX 10 compatible video card
- Minimum screen resolution: 1024 x 768 (with full screen)
- Note: Computers from the end of 2006 / beginning of 2007 usually meet the system requirements. 

In order to play Plan-It Commander as optimally as possible, we recommend the following specifications:

- Operating system: Windows Vista / Windows 7
- Processor: Quad-core Intel or AMD processor
- Memory: 4 GB RAM
- Flash Player: 11.3
- Video card: DirectX 11 compatible video card
- Recommended screen resolution: 1280 x 960
Can the game be played on a tablet?
Currently, Plan-It Commander can only be played on a computer that meets the system requirements above (desktop, laptop). In future editions, we hope to make Plan-It Commander available for play on additional devices.
What type of internet connection is required to run Plan-It Commander?
A minimum of a 4MBit ADSL connection is required.
Which internet browser is needed to be able to play Plan-It Commander?
You need at least Internet Explorer 10, Mozilla FireFox 16 or Google Chrome 22. A minimum requirement of Safari 6 applies to MacBooks (Apple).
Which version of Flash Player is required to play the game?
You need at least Flash Player 11.3. If you do not have the correct version of Flash Player, you can download the latest version of the Adobe website. Click here to download Flash Player 11.3. Choose the version that belongs to the browser in which your child will play the game

Contact Information
Send us an e-mail at support@planitcommander.com

XBV, a Heartbeat Venture
Oorsprongpark 12, Utrecht, the Netherlands;
Chamber of Commerce: 69821194
VAT: NL 8580 26 107 B 01
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